We’ve been talking about The 4 C’s of a Great Home Improvement Experience based on the specific comments our clients shared in the third-party survey they completed at the close of their project with us.

We shared with you recently how we send surveys to every one of our clients at the completion of their home improvement project through an independent third party survey company. One of the questions we ask our clients is how the people at Southwest Exteriors made them feel loved and cared for. When we looked at their responses, we found that they all fell into one of four major categories: Communication, Caring, Cleanliness, and Craftsmanship. We wanted to take some time to delve into each area a little further.

Southwest Exteriors Clients Doc and Eileen, Windcrest neighborhood At Southwest Exteriors, one of our top priorities is to achieve excellence in client care. To help with this goal, we have used client surveys, conducted by an independent third party called Guild Quality, to study the specific things we have done in the past to make clients feel loved and cared for during their siding or window projects. When analyzing the responses, we found that clients’ happiness repeatedly narrowed down to four main ‘C’ words: communication, caring, cleanliness, and craftsmanship.

Summer has always been synonymous with sun bathing, swimming, and other water sports. Interestingly, replacing siding has never been one of them. Siding is a type of cladding material that works like an armor for your house. Yahoo! Homes released an article advocating the replacement of siding during the season of heat. Lee Nelson, the author, says that summer is the ideal season for installations, repairs, and replacements because of the following:

Every city in America will have some structures standing as silent witnesses to the place’s history. Rob Sabo for Old House Web writes:

Your siding is usually the only thing between the elements outside and your interior drywall and insulation. Each board works together as a complete system with nails, caulk, and a painted finish to keep out moisture and protect your home. Particularly in our hot and humid San Antonio Texas climate, it's very important for your siding to perform at its best to prevent interior damage to your home. Often, homeowners can’t tell how much-hidden damage has occurred until the siding is physically removed. Hence, they can see how much wood rot exists on the frame of their home due to years of moisture penetration behind the siding. But, there are some signs to watch out for that damage might be happening behind the siding’s facade.